Frequently Asked Questions

Who do I contact for any questions or problems with products?

• Simply email our customer service at info@thelaunching-lab.com with any problems or concerns that you have regarding your purchase.

I ordered the wrong course, can I exchange it for another one or receive a refund?

• Unfortunately, we are unable to offer any refunds or exchanges on our products or services.

I was offered a coupon code, but didn’t use it and completed my purchase. Can I be issued a credit?

• Unfortunately, if the coupon code is not used or the upsell offer is not taken there are no refunds or exchanges.